SOLID Soft Skills presents a group of essential, emotionally intelligent human relations practices that are highly pertinent to conducting effective business development, account management and/or people leadership responsibilities.  Branding these practices as SOLID reinforces the concept that they are fundamental to a professional’s skill set; indeed, they represent important “core” aptitudes with which much more technical training can be integrated. The words that comprise the “SOLID” acronym – Skills for Organizational Leadership and Individual Development – also convey an important message that these practices, while highly pertinent to professional accomplishment, actually transcend workplace-oriented interactions and involve techniques for personal development. 

We conduct programs in both continuing professional education programs as well as distinct programs that draw from the personal and interpersonal competencies in SOLID Skills model.  These include:

SOLID Soft Skills:  This program develops fundamental emotional intelligence skills that are so vital to functioning effectively in leadership, customer relations and business development capacities.  The four elements of the model (depicted below) include Self-Awareness, Self-Management, Relationship Awareness and Relationship Management.  Through this program, individuals focus on important competencies such as performing an accurate self-assessment, self-control, empathy/listening skills, influence, persuasion and optimism.

Nurturing Instrumental Relationships:  Building on the Relationship Management quadrant in the SOLID Soft Skills model, this series of programs emphasizes skills in building effective bonds with others inside and outside the organization. The curriculum includes managing “difficult discussions” and conflict, negotiation skills, expanding one’s personal and professional network.

SOLID Account Management:  This program blends fundamental SOLID people skills with best practices of managing key accounts.  The program presents best practices in performing comprehensive account management activities, particularly for larger clients.  Methods for performing situational analyses, strategic account planning, plan implementation and review of plan success.  This program is intended to help organizations extend and expand profitability in key client accounts.

SOLID Consultative Selling:  This program blends SOLID, emotionally intelligent skills into a format for approaching professional sales efforts from a consultative perspective.  The strategic, consultative sales process is outlined and practiced.

Through all the SOLID Skills programs that Globecon offers, individual coaching with expert faculty is integrated to assure full, individual attention to participants’ learning needs. 

• Achieving Balance in Personal and Professional Life

• Art and Science of Emotional Intelligence

• Art of the Deal

• Artful Communication Techniques for “Difficult Discussions”

• Attributes of the Business “Rainmaker”

• Building Team EQ

• Building Your Business Intuition

• Care to Listen?  Instead, Listen to Care

• Coaching and Counseling Skills for Managers

• Conflict Management Skills for Relationship Managers

• Consultative Selling

• Effective Performance Management

• Globecon’s 10 Operating Principles of Relationship Management

• High Impact Proposals and Business Writing

• Indispensable Management Human Relations Skills

• Major Account Sales Strategy

• Managing Key Customers Profitably

• Mastering Interpersonal Communication

• Mentorship:  Developing Potential in Others

• Nurturing Instrumental Relationships

• Relationship Managers’ Negotiation Skills

• Self-Management Characteristics of Sales Professionals

• Stress Management

• Surviving Change