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Enterprise Application Training
Globecon's Enterprise Application Training & Implementation services bridge the gap between end-users and the software and systems they use, enabling technology and operations teams to focus on what they do best. Our extensive team of subject matter experts (SMEs) in banking and financial services combines product, process and systems knowledge to ensure end-users receive proper training and ongoing support - whether the software or system supports the front, middle or back offices, or end-users at clients and partner institutions.
Process Flow - The collaboration between Globecon's subject matter experts and the client's is the cornerstone of an Enterprise Application Implementation and Training assignment. The SMEs work together to accomplish the following essential steps:
- Understand the functioning of the client's software/system in the context of the end-user business environment
- Outline and provide a range of potential training/support solutions
- Factor in scope/time/cost constraints of the client's requirements
- Decide which level of training and support best meet's the client's needs
Implementation - Once a training solution has been agreed upon, Globecon's team works with the client's SMEs to develop relevant product deliverables that describe how best to train and support end-users.
Solution Options - Deliverables can range from comprehensive context-specific "F1" help functionality with detailed software and system support in text, glossary, and multimedia format to a much more simplified online and print "Getting Started" and help manual. As required, Globecon become closely involved with the client's business process re-engineering and implementation initiatives.
Expertise - Globecon works with software and systems vendors to white-label training solutions for the enterprise applications they sell in banking and financial service environments. Our unique knowledge and skill at training across the front, middle and back offices of banks and financial services firms makes us an ideal training partner that is increasingly attractive to software and systems vendors.
If you require assistance with any of our services, please call Paul Siegel at 212-997-4444 x 2144 or email sales@globecon.com. We are happy to discuss how to help you improve your solutions.
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